Last Updated: June 21, 2025

Aalok Tours & Travels (“we,” “our,” or “us”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services.

1. Information We Collect

We may collect various types of information from and about users of our website and services, including:

a. Personal Information: This includes information that can be used to identify you directly or indirectly. This may include: * Contact Information: Name, email address, postal address, phone number. * Identification Information: Date of birth, gender, passport details (for international travel), visa information. * Payment Information: Credit/debit card details, bank account information (processed securely through third-party payment gateways – we do not store full payment card details on our servers). * Travel Preferences: Dietary restrictions, special needs, preferred airlines, accommodation types, travel companions’ details. * Account Information: Username and password (if you create an account with us).

b. Non-Personal Information: This includes information that does not directly identify you, but may be linked to your device or Browse activity. This may include: * Device Information: IP address, browser type, operating system, device identifiers. * Usage Data: Pages viewed, links clicked, time spent on our website, referring URLs, search queries. * Location Data: Approximate location derived from your IP address.

2. How We Collect Your Information

We collect information from you in several ways, including:

• Directly from you: When you fill out forms on our website (e.g., inquiry forms, booking forms), create an account, subscribe to our newsletter, communicate with us via email or phone, or provide information in person.
• Automatically through technology: As you navigate through and interact with our website, we may use cookies, web beacons, and other tracking technologies to collect certain information about your equipment, Browse actions, and patterns.
• From third-party sources: We may receive information about you from our business partners (e.g., airlines, hotels, tour operators) or other third-party service providers when it is necessary for providing our services to you.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and manage our services: This includes processing your bookings, confirming reservations, issuing tickets, arranging accommodation, and organizing tour packages (domestic and international).
• To communicate with you: Sending booking confirmations, updates, itinerary changes, promotional offers, newsletters, and responding to your inquiries.
• To personalize your experience: Tailoring tour packages and recommendations based on your preferences and past travel history.
• To process payments: Facilitating secure transactions for our services.
• To improve our website and services: Analyzing usage patterns, troubleshooting technical issues, and enhancing user experience.
• For marketing and promotional purposes: Sending you information about our new packages, special offers, and other services that may be of interest to you (you can opt-out at any time).
• To comply with legal obligations: Fulfilling our legal and regulatory requirements.
• For security and fraud prevention: Protecting our website and users from fraudulent activities and unauthorized access.

4. Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

• To Service Providers: We share your information with trusted third-party service providers who assist us in operating our business and providing our services (e.g., airlines, hotels, ground transport providers, visa processing agents, payment processors). These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• To Business Partners: We may share information with our business partners to offer co-branded services or promotions.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or a government agency request).
• To Protect Our Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• In Case of Business Transfer: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We will never sell, rent, or trade your personal information to third parties for their independent marketing purposes without your explicit consent.

5. Data Security

We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include encryption, firewalls, and secure server environments.

However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website. Any transmission of personal information is at your own risk.

6. Your Choices and Rights

You have certain rights regarding your personal information:

• Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections of any inaccuracies.
• Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails.
• Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please note that if you disable or refuse cookies, some parts of this site may then be inaccessible or not function properly.
• Data Deletion: In certain circumstances, you may have the right to request the deletion of your personal data.

To exercise any of these rights, please contact us using the contact details provided below.

7. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to the practices of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible.

9. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the “Last Updated” date at the top of the policy. Your continued use of our website and services after any changes indicates your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Aalok Tours & Travels
[Your Company Address]
[Your Contact Email]
[Your Contact Phone Number]