Reservation And Cancellation Policy

  • Once you confirm the package and dates of arrival, do inform respective executive. They will be sending an email with all details including our account number as well link to transfer advance through our website. Our website accepts all major credit and debit card where there will be an additional 2.5% card charges. Once you transfer advance booking will be initiated.
  • We check hotel availability and would inform you if any of the hotels selected is not available and will be giving other options with cost difference.
  • Once booking is completed you will receive Hotel voucher (This takes one to two week depends on rush as we need to get email confirmation from hotels before sending voucher).
  • Cab details will be forwarded through SMS one day prior to arrival.
  • On arrival (Only for Cochin pick up) you will be picked and will be taken to our Customer Relationship Centre where we love you meet you to discuss the package to make sure all commitments are clear between both of us and will be collecting balance payment.
  • This experience helps the entire package much smoother and to have a better relationship between us, you can do balance payment as Cash, DD, Net transfer, Credit or debit card, we do not accept cheque.
  • If you don’t want to visit us or if your arrival is not at Cochin, please inform in advance and should do balance payment before arrival.
  • We will be providing all necessary documents during this visit.