Refund Policy

Effective Date: June 21, 2025

At Aalok Tours & Travels, we are committed to providing transparent and reliable travel services. This Refund Policy outlines the terms and conditions governing cancellations and refunds for payments made through our website. Online payments are securely processed through our authorized payment gateway partner, BillDesk. While BillDesk facilitates the payment transaction, all decisions regarding cancellations and refunds are made solely by Aalok Tours & Travels in accordance with this policy.

By making a payment through our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Scope

This policy applies to payments made through the official Aalok Tours & Travels website for services including, but not limited to:

• Flight ticket bookings
• Domestic and international tour packages
• Hotel reservations
• Visa assistance services
• Travel insurance
• Transportation and transfer services
• Other travel-related services offered by Aalok Tours & Travels

Different services may have separate cancellation terms imposed by airlines, hotels, embassies, transport providers, tour operators, or other third-party service providers. Such terms will apply in addition to this policy.

2. Cancellation by Customer

Customers may request cancellation of a booking by contacting Aalok Tours & Travels through the official communication channels.

Refund eligibility depends on:

• The type of service booked.
• The cancellation policies of the respective airline, hotel, tour operator, or other service provider.
• The stage at which the booking process has reached.
• Any non-refundable charges already incurred.

Cancellation requests are considered effective only after written confirmation from Aalok Tours & Travels.

3. Non-Refundable Charges & General Cancellation Terms

The following administrative fees and non-refundable charges apply to cancellations:

• Administrative Cancellation Fee: A standard cancellation charge of Rs. 2,500 per person is applicable for all cancellations made at any time after the advance payment is received.
• Service charges or consultation fees.
• Visa processing fees already paid to embassies or authorities.
• Airline, hotel, or supplier cancellation penalties.
• Payment gateway charges, bank charges, foreign exchange charges, or transaction fees where applicable.
• Charges for services that have already been rendered.

4. Refund Eligibility

Refunds may be approved in situations including:

• Cancellation requests that qualify under the applicable booking conditions.
• Failure to provide a booked service due to reasons attributable to Aalok Tours & Travels.
• Duplicate payments made for the same booking.
• Incorrect transaction amounts due to technical errors.
• Failed bookings where payment was successfully received but the requested service could not be confirmed.

Each refund request is reviewed individually.

5. Flight Tickets

Flight ticket refunds are subject entirely to the applicable airline’s fare rules and cancellation policies.

Depending on the ticket type:

• Promotional or discounted fares may be completely non-refundable.
• Cancellation charges imposed by the airline will apply.
• Fare differences, airline penalties, taxes, and service charges may be deducted before processing any refund.

Refunds cannot be processed until the airline authorizes the refund, where applicable.

6. Tour Packages

6.1 Standard Cancellation Schedule

In the event that a guest cancels the booking or is unable to travel on the due date for any reason not attributable to the Company at any time after making the advance payment, the following cancellation charges shall apply based on the time frame before arrival:

6.2 Packages Booked with Flights

For all tour packages booked inclusive of flight arrangements, the following specific terms apply:

• 100% Flight Ticket Penalty: Cancellation of flight tickets at any time after the booking is made is non-refundable, and 100% of the flight ticket amount is deductible.
• Flight Disruptions: No refunds will be provided for flights, tours, hotels, or ferries if a flight is cancelled, delayed, or rescheduled by the airline, and 100% of the relevant component amount is deductible.
• Delayed Arrivals: If flight timings are delayed, cancelled, or rescheduled, but the guest arrives at the destination (e.g., Andaman) at their own cost, the trip will be arranged as per the agreed-upon itinerary for the remaining duration. However, no refund shall be made for any day(s) or services missed due to the flight delay.

6.3 High Peak Season Bookings

• 100% Cancellation Charge: A 100% cancellation charge applies (no refund) for any travel falling between 15th December and 15th January (High Peak Season), applicable anytime after the booking is made or advance is paid.

6.4 Premium Hotel & Resort Properties

• Bookings made for stays at International hotel chains like Taj, Le Méridien, Marriott, attract 100% cancellation charges anytime after the advance payment is made.

6.5 Rescheduling & Modifications

• General Rule: No rescheduling of the tour is permitted anytime after the payment is made.
• Property Specific Exceptions: For guests staying at SeaShell, Coral Reef, Barefoot, Munjoh, and Taj, rescheduling is strictly subject to the individual policies and approval of the respective hotel or resort.
• For the last minute, cancellation, the hotel is unable to process a refund of the advance payment in accordance with its cancellation policy. However, sometimes, the hotel is pleased to offer you the opportunity to use the advance amount by rescheduling your stay to a later date, subject to availability and within the validity period specified by the hotel.

7. Hotel Bookings

Hotel booking cancellations are subject to the cancellation policy of the respective hotel.

Certain bookings, promotional rates, high-peak period stays, or special offers—including specific partner luxury properties detailed in Section 6.4—may be entirely non-refundable.

For the last minute, cancellation, the hotel is unable to process a refund of the advance payment in accordance with its cancellation policy. However, sometimes, the hotel is pleased to offer you the opportunity to use the advance amount by rescheduling your stay to a later date, subject to availability and within the validity period specified by the hotel.

8. Visa Services

Visa processing fees, embassy charges, government fees, courier charges, documentation charges, and consultation fees are generally non-refundable once the application process has commenced.

Approval or rejection of visa applications rests solely with the concerned embassy or issuing authority.

9. Duplicate or Erroneous Payments

If multiple payments are made unintentionally for the same booking, customers should notify Aalok Tours & Travels immediately with supporting payment details.

After verification, the excess amount will be refunded through the original payment method whenever possible.

10. Payment Gateway

Online payments are securely processed through BillDesk, our authorized payment gateway provider.

BillDesk acts solely as the payment processing platform and is not responsible for:

• Booking decisions
• Service delivery
• Cancellation decisions
• Refund approvals
• Refund timelines after payment has been settled

All refund decisions are made exclusively by Aalok Tours & Travels.

11. Refund Processing Time

Once a refund has been approved:

• Refunds are generally initiated within 7–10 business days.
• The actual credit to the customer’s account depends on the processing time of the customer’s bank, card issuer, payment provider, or financial institution.
• International transactions may require additional processing time depending on the issuing bank.

Aalok Tours & Travels is not responsible for delays caused by banking networks or payment providers after the refund has been initiated.

12. Mode of Refund

Approved refunds will normally be processed using the original payment method used for the transaction.

Where this is not feasible due to banking or regulatory limitations, Aalok Tours & Travels may contact the customer to arrange an alternative lawful refund method.

13. Failed Transactions

If a payment is debited but the booking is not confirmed due to technical issues, customers should contact Aalok Tours & Travels with the transaction reference.

Appropriate verification will be carried out before initiating a refund or completing the booking.

14. Right to Reject Refund Requests

Aalok Tours & Travels reserves the right to decline refund requests in circumstances including, but not limited to:

• Services already consumed.
• Violation of booking terms and conditions.
• Fraudulent or unauthorized claims.
• Incomplete or incorrect refund requests.
• Non-refundable bookings as per supplier policies or high peak season terms.

15. Force Majeure

Refunds arising from events beyond the reasonable control of Aalok Tours & Travels—including natural disasters, government restrictions, pandemics, strikes, political unrest, airline operational disruptions, or other force majeure events—will be subject to the policies of the respective service providers and applicable law.

16. Changes to this Policy

Aalok Tours & Travels reserves the right to modify this Refund Policy at any time without prior notice. The revised version will become effective upon publication on the official website.

17. Contact Us

For cancellation requests or refund-related enquiries, please contact:

Aalok Tours & Travels

Website: https://www.aaloktours.com

Email: info@aaloktravels.com

Phone: +91 960-532-1248